Refunds & Returns

Last Updated: 13 August 2026

At ORGO Products, a brand of Multination India, we are committed to providing quality cleaning and hygiene products to our customers. This Refund & Returns Policy explains the conditions under which products may be returned, replaced, or refunded.

1. Return Eligibility

A return or replacement request may be considered when:

The product received is damaged or defective.
The wrong product has been delivered.
The product received does not match the confirmed order.
The product has been damaged during transportation.
The product has a manufacturing-related issue.

Products should generally be returned in their original packaging and condition, along with the relevant invoice or order details.

2. Damaged or Incorrect Products

If you receive a damaged, defective, leaking, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs, videos, order details, or other information to verify the issue before approving a return or replacement.

Once the issue is verified, we may offer an appropriate solution, which may include replacement of the product or refund, depending on the circumstances.

3. Products Not Eligible for Return

Returns may not be accepted in cases where:

The product has been used or consumed.
The product has been damaged after delivery due to improper handling or storage.
The product has been altered, opened, or tampered with.
The return request is made without a valid reason or supporting information.
The product is returned without its original packaging where such packaging is necessary for verification.
The issue results from failure to follow the product’s instructions, warnings, or storage requirements.

Certain products may also be non-returnable due to their nature, packaging, hygiene considerations, or applicable regulations.

4. Return Request Process

To request a return or replacement, please provide the relevant order or purchase details and clearly explain the reason for the request.

Our team may review the request and ask for additional information or images to determine whether the product qualifies for a return or replacement.

Please visit our Contact Us page to submit your return or replacement request.

5. Replacement

Where a replacement is approved, we will make reasonable efforts to provide the same product or an appropriate alternative, subject to availability.

Replacement timelines may vary depending on product availability, location, and logistics.

6. Refunds

If a refund is approved, the refund amount and method will depend on the original transaction and applicable circumstances.

Refunds may be processed only after the return or issue has been verified and approved.

Depending on the payment method or financial institution, it may take additional time for the refunded amount to appear in the customer’s account.

7. Shipping and Delivery Issues

If a product arrives damaged due to transportation, please notify us promptly after receiving the shipment.

We may require photographs of the product, packaging, shipping label, or other relevant information to assess the claim.

8. Exchange Policy

Where applicable, an eligible product may be exchanged for the same or an equivalent product, subject to availability and approval.

Exchange requests are reviewed on a case-by-case basis.

9. Cancellation

If you wish to cancel an order or business request, please contact us as soon as possible. Cancellation may not be possible once an order has been processed, dispatched, or otherwise committed for fulfillment.

Any applicable refund following cancellation will be handled according to the circumstances of the order and applicable terms.

10. Bulk and Business Orders

For wholesale, institutional, distributor, or bulk orders, return, replacement, cancellation, and refund terms may be agreed separately between the parties before or during the order process.

Specific commercial terms communicated in an approved quotation, purchase order, invoice, or agreement may apply to such transactions.

11. Product Usage and Storage

Customers are responsible for using and storing products according to the instructions, warnings, labels, and recommendations provided with the product.

We may not accept return or refund requests arising from improper use, storage, handling, dilution, or application of a product contrary to its instructions.

12. Policy Changes

ORGO Products / Multination India reserves the right to modify this Refund & Returns Policy from time to time. Any changes will be published on this page with the updated Last Updated date.

13. Contact Us

If you have questions about returns, replacements, refunds, cancellations, or damaged products, please visit our Contact Us page and submit your request through the available contact options.